Hitachi
IT Service Delivery Manager
Crystal Springs, Mississippi, United States of America · On-site · Manager · Full-time · Posted Jul 23, 2026
- Experience
- 5+ years in Information Technology; 2+ years in an IT leadership or management role.
- Education
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
About the job
Leads onsite IT service delivery for a factory, ensuring reliable and secure infrastructure and applications while aligning technology services with business needs.
What you'll do
- Lead IT service delivery, ticket escalation and resolution, and onsite infrastructure and application support.
- Oversee site IT governance, security and cybersecurity response; manage demand, vendors, and global delivery teams.
- Lead site IT projects, enable secure machine and network connectivity, and plan and control the IT budget.
What they ask for
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
- 5+ years of experience in Information Technology.
- 2+ years in an IT leadership or management role.
- Experience supporting manufacturing or industrial environments and project management experience for complex initiatives.
Nice to have
- Additional local language skills.
Tools
MS Office products including Excel, Word, SharePoint, Teams, and Outlook, ServiceNow (SNOW) Enterprise IT Management Platform, Microsoft DevOps, Microsoft Azure, SAP S/4HANA, Information, Data & Analytics, and Business Intelligence solutions
AI focus
Uses digital and automated recruitment tools, including AI-supported solutions, to assist with application screening, job matching, and interview scheduling.
Model-written summary · the original posting is authoritative