Hitachi
OSS Support Engineer
Crystal Springs, Mississippi, United States of America · On-site · Full-time · Posted Aug 4, 2026
- Experience
- Minimum of 2 years of professional IT support experience.
- Education
- Formal IT qualification, technical diploma, degree, apprenticeship, or equivalent experience.
About the job
Provides on-site IT support in a manufacturing environment, resolving user issues and managing device deployment, inventory, and logistics.
What you'll do
- Troubleshoot on-site IT issues and support collaboration spaces, meeting rooms, and end-user technology.
- Configure and deploy computers and devices, and provide practical user training.
- Maintain IT asset records and inventory; coordinate shipments, returns, warranty claims, and vendor repairs.
What they ask for
- Experience supporting users in a manufacturing environment.
- Knowledge of ServiceNow, Microsoft 365, Windows, iOS, and asset management tools.
- Strong English communication skills and ability to work independently.
Nice to have
- ITIL 4 certification.
- Lean Six Sigma certification.
Tools
ServiceNow, Microsoft 365, Windows, iOS
AI focus
Recruitment uses AI-supported tools for application screening, job matching, and interview scheduling; these tools support recruiters and do not replace human decision-making.
Model-written summary · the original posting is authoritative