Hitachi
Senior Service Product Specialist – AIS and GIS
Mount Pleasant, Pennsylvania, United States of America · Hybrid · Senior · Full-time · Posted Sep 21, 2026
- Experience
- Eight or more years in high-voltage products, field service, engineering, product support, technical sales support, or technical customer support environments.
- Education
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline.
- Visa sponsorship
- Must already have work authorization permitting employment with Hitachi Energy in the United States.
About the job
Provides regional technical authority and support for AIS and GIS service products across their lifecycle, including field service, troubleshooting, modernization, training, and service development.
What you'll do
- Provide advanced technical support and investigate complex AIS/GIS service issues, including root causes and corrective actions.
- Support field teams with service projects, outages, upgrades, and emergency interventions; develop maintenance and modernization solutions.
- Create technical training and guidance, support sales and tendering, and collaborate across teams to improve service delivery and reliability.
What they ask for
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline.
- Technical knowledge of AIS, GIS, circuit breakers, or related high-voltage substation equipment, and understanding of power systems and customer applications.
- Ability to investigate technical problems, recommend solutions, and interpret technical drawings, specifications, manuals, and test reports.
- Sound communication and presentation skills, Microsoft Office proficiency, willingness and ability to travel domestically up to 50%, and existing U.S. work authorization permitting employment with Hitachi Energy.
Nice to have
- Experience with SAP, Salesforce, Power BI, or similar business tools.
Tools
AIS, GIS, circuit breakers, Microsoft Office, SAP, Salesforce, Power BI
Model-written summary · the original posting is authoritative