Hitachi
Technical Support Engineer, Federal
$70K–$85K
Remote - District Of Columbia, United States · Virtual · Full-time · Posted Oct 27, 2026
- Education
- Relevant technical education, certifications, military technical training, or equivalent practical experience.
- Visa sponsorship
- U.S. citizenship is required; candidates must currently be based in the U.S.
About the job
Provides first-level technical support and troubleshooting for federal customers’ enterprise storage systems and related infrastructure.
What you'll do
- Receive, document, prioritize, and troubleshoot support incidents using established procedures; collect system logs and diagnostic information.
- Communicate with customers, maintain ticket updates and records, and escalate complex issues to Level 2 and Level 3 engineering teams.
- Identify recurring issues, improve support resources, and build expertise through training and collaboration.
What they ask for
- U.S. citizenship and current U.S. residence.
- Foundational knowledge of IT systems, hardware, networking, or technical troubleshooting.
- Strong analytical, communication, customer-support, documentation, and prioritization skills; ability to work remotely and collaboratively.
- Availability for an assigned shift in a 24/7/365 operation, including potential weekends and holidays; relevant technical education, certifications, military technical training, or equivalent practical experience.
Nice to have
- Familiarity with enterprise storage, operating systems, servers, networking, virtualization, cloud storage, or ticketing systems.
- Technical support or enterprise IT experience, government-customer support, or relevant industry certifications.
Pay
$70,000-85,000 annually (USD; base salary)
Tools
Windows, Linux, UNIX, TCP/IP, Fibre Channel, iSCSI, VMware, Cisco
Model-written summary · the original posting is authoritative