Hiya
SMB Customer Success Manager
$60K–$84K
Seattle, US · Hybrid · Manager · Full-time · Posted Aug 24, 2026
- Experience
- 1–3 years; Customer Success, Account Management, Consulting, or related customer-facing experience in a SaaS environment.
About the job
Manages a high-volume portfolio of SMB and self-service customers, driving onboarding, adoption, retention, renewal, and expansion through scalable customer success programs.
What you'll do
- Own customer relationships across onboarding, adoption, value realization, renewal, and expansion; manage a portfolio representing approximately $3M ARR.
- Use customer health, usage, and engagement data to prioritize outreach, identify risks and opportunities, and support retention and expansion.
- Build repeatable enablement and scaled customer success programs, and partner across teams to improve customer outcomes.
What they ask for
- 1–3 years of Customer Success, Account Management, Consulting, or related customer-facing experience in a SaaS environment.
- Exposure to a high-volume or scaled portfolio and a track record of driving retention outcomes.
- Experience using Salesforce and customer success platforms such as Vitally, Gainsight, Catalyst, Totango, ChurnZero, or similar tools.
- Strong communication, presentation, problem-solving, data-driven prioritization, and stakeholder relationship skills.
Nice to have
- Interest in AI and experimentation with AI tools for customer success workflows.
- Experience with Zapier, Workato, n8n, SQL, or spreadsheet modeling.
Pay
$60K – $84K (base salary)
Tools
Salesforce, Vitally, Gainsight, Catalyst, Totango, ChurnZero, Zapier, Workato
AI focus
AI is an optional area of interest: experimenting with tools to automate workflows, draft outreach, summarize accounts, or analyze customer data.
Model-written summary · the original posting is authoritative