Hiya
Strategic Customer Success Manager- Operators, AT&T
$138K–$199K
Dallas, Texas · Hybrid · Manager · Full-time · Posted Oct 16, 2026
- Experience
- 7+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses.
About the job
Own and grow a strategic operator account by driving product adoption, complex program delivery, customer value, renewals, and commercial expansion.
What you'll do
- Lead executive and cross-functional customer programs, including technical delivery and adoption.
- Drive measurable value, renewals, and account growth through the post-sales lifecycle.
- Support incident response and troubleshooting while maintaining high service levels.
What they ask for
- 7+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses.
- Experience managing large, complex enterprise customers (8-figure / multi-million ARR).
- Track record across adoption, delivery, renewals, and growth, with proven commercial outcomes.
- Program management and stakeholder management skills, including executive engagement; confidence with APIs, integrations, and pilots/POCs.
Nice to have
- Prior experience working with this Operator.
- Telecommunications or highly regulated enterprise experience; background in voice technology, network security, or AI-driven products.
Pay
$138,115 – $198,605 (base salary)
Tools
APIs
AI focus
The role manages an account whose products include AI-driven products; no specific AI responsibilities are stated.
Model-written summary · the original posting is authoritative