Horizon3AI
IT Administrator, Business Applications
$115K–$151K
US, Remote · Remote · Full-time · Posted Oct 26, 2026
- Experience
- 3+ years in IT, business systems administration, or SaaS platform administration; experience supporting a distributed or remote-first workforce.
- Education
- Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience.
About the job
Administer and improve collaboration, service management, and automation platforms, handling access, configuration, troubleshooting, documentation, and operational reporting.
What you'll do
- Administer Jira, Jira Service Management, Confluence, and Loom, including permissions, provisioning, projects, workflows, and service-level configurations.
- Monitor Workato runs, troubleshoot failures, and support citizen developers with onboarding, sandboxes, service accounts, and approved guardrails.
- Deliver platform improvements, automate repetitive administration, maintain documentation, and report on licenses, requests, and platform health.
What they ask for
- Hands-on administration of Jira and Confluence or comparable platforms across multiple teams; configuration experience with workflows, custom fields, automation, and service-management SLAs or equivalents.
- Working knowledge of RBAC and least-privilege access, including SaaS permission schemes and user lifecycle management.
- Experience managing request queues and resolving access and configuration issues within service levels.
- Ability to deliver moderately complex projects with little direction, write clear documentation, and troubleshoot integration or automation logs.
Nice to have
- At-scale Atlassian cloud administration, Workato or similar iPaaS monitoring, governed self-service automation, scripting, or relevant certifications.
- Experience in high-growth SaaS or cybersecurity companies; interest in integration and solution engineering.
Pay
$115,000 to $151,000 annually (base salary)
Tools
Jira, Jira Service Management, Confluence, Workato, Atlassian automation rules, APIs, webhooks
Model-written summary · the original posting is authoritative