Horizon3AI
IT Analyst (Remote)
$115K–$130K
US, Remote · Remote · Full-time · Posted Oct 25, 2026
- Experience
- 2–4 years of experience in IT support, help desk, or IT operations.
About the job
Provides frontline IT support to remote and distributed employees, troubleshooting endpoint, account-access, hardware, software, and collaboration issues.
What you'll do
- Resolve help desk requests and provide onsite support for hardware, connectivity, conference room/AV equipment, and peripherals.
- Support employee onboarding and offboarding, identity and access tasks, endpoint management, and asset tracking.
- Document resolutions, follow runbooks, and escalate complex or high-impact issues.
What they ask for
- Foundational experience in IT support, help desk, or end-user services.
- Working knowledge of MacOS and/or Windows and standard enterprise collaboration software.
- Clear communication, ability to prioritize concurrent requests, and judgment about when to escalate.
- Familiarity with Jira or Jira Service Management; identity tools such as Okta or Entra; Jamf, Iru, or Intune; and Google Workspace, Slack, and Zoom.
Nice to have
- Experience supporting in-office and remote/distributed employees.
- Relevant certifications such as CompTIA A+ or ITIL Foundation; experience in high-growth SaaS or cybersecurity companies.
Pay
USD 115,000 - USD 130,000 base salary
Tools
MacOS, Windows, Jira, Jira Service Management, Okta, Entra, Jamf, Intune
Model-written summary · the original posting is authoritative