Horizon3AI
Senior Customer Marketing Manager
$145K–$185K
US, Remote · Remote · Manager · Full-time · Posted Oct 22, 2026
- Experience
- 7+ years of marketing experience, including 3 or more years in customer marketing, lifecycle marketing, customer success enablement, product marketing, or a related discipline.
About the job
Build and optimize customer lifecycle marketing programs that increase adoption, retention, renewals, and expansion for Horizon3 customers.
What you'll do
- Own customer journey programs from onboarding through adoption, retention, renewal, and expansion, including segments, messaging, and campaigns.
- Create signal-based engagement, re-engagement, upsell, and cross-sell programs, and equip Sales and Customer Success with relevant materials and playbooks.
- Measure program outcomes, improve lifecycle operations and reporting, and present performance insights and recommendations to leadership.
What they ask for
- 7+ years of marketing experience, including 3 or more years in customer marketing, lifecycle marketing, customer success enablement, product marketing, or a related discipline.
- Experience building customer journeys and lifecycle programs across onboarding, activation, adoption, retention, renewal, and expansion.
- Experience developing trigger-based or signal-based campaigns tied to customer health, product usage, account activity, or renewal timing.
- Strong understanding of B2B SaaS or cybersecurity buying cycles, customer stakeholders, and complex account environments.
Pay
$145,000-$185,000 annually (base salary)
Model-written summary · the original posting is authoritative