Horizon3AI
Senior Customer Onboarding Engineer
$126K–$140K
US, Remote · Remote · Senior · Full-time · Posted Sep 29, 2026
- Experience
- 5+ years in technical support, systems administration, cloud operations, implementation, or a similar enterprise role.
- Education
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
About the job
Own new enterprise customers’ first 30 days, leading technical implementation and production deployment of the NodeZero platform.
What you'll do
- Lead customer kickoff and manage the 30-day onboarding plan through go-live.
- Troubleshoot cloud, Linux, container, networking, security, and identity issues; perform root-cause analysis.
- Coordinate across customer and internal teams, document reusable support knowledge, and mentor junior engineers.
What they ask for
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
- Background in cybersecurity, including threat detection, vulnerability management, encryption standards, and compliance frameworks.
- Strong production Linux administration; hands-on Docker and container orchestration experience; working knowledge of a major cloud platform and IaC tools.
- Networking fundamentals, basic scripting, identity-management familiarity, and ability to lead customer-facing technical engagements with minimal supervision.
Nice to have
- Experience integrating and troubleshooting APIs, including REST services.
- Prior onboarding, professional services, or TAM work with a defined time-to-go-live.
Pay
USD $126,000 - 140,000 annually (base salary); equity package in the form of stock options (additional compensation; amount not stated)
Tools
NodeZero, Linux, Docker, Kubernetes, AWS, Azure, GCP, Terraform
Model-written summary · the original posting is authoritative