Horizon3AI
Senior Federal Technical Support Engineer
$102K–$126K
US, Remote · Remote · Senior · Full-time · Posted Jul 23, 2026
- Experience
- 5+ years of relevant industry experience in technical support, systems administration, or cloud operations; the posting also specifies experience equivalent to a junior cloud administrator role in an enterprise setting.
- Education
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience).
About the job
Provides advanced technical support for enterprise customers using Horizon3AI’s federal products in FedRAMP and DoD IL4/5/6 environments, resolving cloud, networking, and infrastructure issues.
What you'll do
- Troubleshoot customer issues, perform root cause analysis, and respond to support tickets while meeting SLAs.
- Collaborate with engineering, product, and sales teams to resolve escalated issues and document solutions.
- Assist with customer deployments and optimization, advise on IaC and container best practices, and mentor junior team members.
What they ask for
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience).
- Strong Linux administration skills; hands-on Docker and containerization experience; cloud platform and IaC experience; and networking knowledge.
- Experience troubleshooting, deploying, or maintaining cloud-based SaaS products for DoD and/or FedRAMP enclaves in production.
- Must reside in the East Coast timezone and currently have or previously have held a clearance, or demonstrate qualification to gain a US GOVT Top Secret Clearance.
Nice to have
- Experience integrating and troubleshooting APIs; familiarity with Datadog or managed database services such as Amazon RDS.
- Full-stack coding proficiency or a cybersecurity background.
Pay
$102,465 - $126,500 annually (base salary)
Tools
Linux, Docker, Kubernetes, AWS, Azure, GCP, Terraform, Ansible
Model-written summary · the original posting is authoritative