HP
Advanced Technical Support (ATS) Engineer
$66K–$101K
Alpharetta, Georgia, United States of America · Full-time · Posted Oct 9, 2026
- Experience
- 5+ years of technical support or field service experience with HP DesignJet or comparable large-format printing systems.
- Education
- Associate degree in a technical field or equivalent practical experience.
About the job
Provides advanced remote and onsite technical support for HP DesignJet products, resolving escalated issues and improving service readiness and quality.
What you'll do
- Resolve complex escalations across printer hardware, firmware, software, drivers, networking, and print workflows.
- Manage cases through verified resolution, documenting findings and coordinating with customers, partners, field teams, and engineering.
- Support product and service readiness by validating procedures, sharing technical knowledge, and recommending improvements.
What they ask for
- 5+ years of technical support or field service experience with HP DesignJet or comparable large-format printing systems.
- Strong knowledge of printer hardware, firmware, software, drivers, networking, and print workflows.
- Experience using service tools, technical documentation, logs, and structured troubleshooting methods.
- Strong communication skills and ability to work independently and collaboratively.
Pay
$65,600 to $101,000 USD annually (base salary)
Tools
HP DesignJet, printer hardware, firmware, software, drivers, networking, service tools, logs
Model-written summary · the original posting is authoritative