HP
Customer Delivery Manager - Project Management Office Accounts
$93K–$144K
All Cities, Georgia, United States of America +1 · Manager · Full-time · Posted Oct 27, 2026
- Location
- All Cities, Georgia, United States of America
All Cities, Texas, United States of America - Experience
- 7+ years; preferably in ITIL/ITSM, business, customer support, or a related field.
- Education
- Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or a related discipline, or commensurate work experience or demonstrated competence.
About the job
Leads customer service delivery strategy and execution, managing costs, high-risk projects, SLAs, vendors, and cross-organizational improvements.
What you'll do
- Formulates customer-facing strategies for performance metrics, escalations, change management, and communication; owns service delivery cost controls.
- Leads high-risk projects and cross-functional teams, oversees SLA delivery, manages vendor negotiations, and implements corrective actions.
- Drives optimization and knowledge management, identifies revenue opportunities, and supports presales and change order negotiations.
What they ask for
- Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or a related discipline, or commensurate work experience or demonstrated competence.
- 7+ years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field.
Pay
$93,400 to $143,800 USD annually (base salary)
Tools
ITIL/ITSM
Model-written summary · the original posting is authoritative