HP
Customer Experience Lead- Washington, DC
$90K–$130K
Washington, District of Columbia, United States of America · Full-time · Posted Oct 28, 2026
- Experience
- Typically 5+ years of work experience, preferably in a technical role, project management, product management, program management, marketing, or a related field; or an advanced degree.
- Education
- Four-year or Graduate Degree in Computer Science, Marketing, Business Administration, or a related discipline, or commensurate work experience or demonstrated competence.
About the job
Leads executive customer briefings and demonstrations at HP’s Washington, D.C. Customer Welcome Center, coordinating stakeholders and improving the customer experience.
What you'll do
- Plan, facilitate, and follow up on executive briefings, presentations, and demonstrations.
- Coordinate briefing schedules, participants, content, and materials with internal teams and external stakeholders.
- Monitor customer experience effectiveness, capture feedback, and implement improvements.
What they ask for
- Excellent verbal and written communication skills.
- Strong organizational and project management skills.
- Proficient level of English.
- Experience in Print, Services and/or Solutions.
Nice to have
- Experience with public sector customers.
- Additional languages.
Pay
89,650.00 - 130,000.00 USD annually (base salary); additional bonus and/or equity opportunities (amount not stated)
Model-written summary · the original posting is authoritative