HP
Field Technical Support
All Cities, Illinois, United States of America · Full-time · Posted Oct 9, 2026
- Experience
- Typically 4–6 years of related work experience.
- Education
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
About the job
Leads on-site technical support and service delivery for end users and authorized service providers, resolving hardware, software, and customer issues while supporting customer satisfaction and process improvement.
What you'll do
- Provide post-sales technical support, installation, configuration, and service delivery for designated hardware and software.
- Resolve and escalate customer issues, using proactive monitoring to prevent problems and improve customer experience.
- Maintain service documentation and collaborate on operational and process improvements.
What they ask for
- High school diploma/GED, higher secondary education, commensurate work experience, or demonstrated competence.
- Related work experience; preferred areas include digital printing equipment, technical customer support, on-site support, mission-critical systems, or mechanical/electrical troubleshooting.
Nice to have
- Experience servicing digital printing equipment or providing technical/on-site customer support.
- Experience with mission-critical systems or troubleshooting mechanical and electrical subsystems.
Pay
$25.00 to $38.10 per hour (USD, base salary; US candidates only)
Tools
Automation, Chemistry, Commissioning, Customer Relationship Management, Electrical Engineering, Electromechanics, Operating Systems, Field Service Management
Model-written summary · the original posting is authoritative