HP
HP LaserJet - Technical Support Representative
All Cities, Michigan, United States of America · Full-time · Posted Oct 14, 2026
- Experience
- 3–5 years of related work experience with a minimum vocational/diploma/associate degree in a technical field, or a degree with no or less than 2 years of relevant experience.
- Education
- Minimum vocational/diploma/associate degree in a technical field, or degree.
About the job
Provides field and customer support for HP LaserJet and DesignJet printers across Eastern Michigan, including troubleshooting and service delivery.
What you'll do
- Maintain customer satisfaction by clarifying needs and ensuring they are met; resolve or escalate customer-relations issues.
- Provide software service and post-sales or service-delivery support for local accounts.
- Respond to service, product, technical, and customer-relations questions.
What they ask for
- Knowledge and experience supporting HP LaserJet, DesignJet, and PC products.
- Thorough knowledge of organization and policies.
- Technical or functional knowledge, basic project management skills, and communication and analytical problem-solving skills.
- Ability to maintain customer and partner relationships and perform under high-pressure situations; 50% travel required.
Nice to have
- Experience repairing laptops and desktops.
Pay
$24 to $32 per hour (US candidates only; hourly pay)
Tools
HP LaserJet, DesignJet, PC products
Model-written summary · the original posting is authoritative