HP IQ
IT Support Lead
$150K–$236K
San Francisco, CA +1 · Full-time · Posted Jun 17, 2026
- Location
- San Francisco, CA
San Francisco, California, United States - Experience
- 10+ years; no alternatives stated.
About the job
Leads hands-on employee IT support and manages support operations, endpoint lifecycles, onboarding and offboarding, inventory, procurement, and IT documentation.
What you'll do
- Provide technical support and escalate complex issues across employee devices, office technology, and SaaS applications.
- Manage onboarding/offboarding, access workflows, endpoint lifecycles, IT inventory, and procurement.
- Improve support processes and maintain knowledge articles, troubleshooting guides, and operational runbooks.
What they ask for
- 10+ years of hands-on experience in IT Support, IT Operations, End User Services, or a similar technical support role.
- Strong experience supporting macOS, Windows, Google Workspace, Microsoft 365, Okta, Slack, and SaaS environments.
- Experience owning onboarding, offboarding, endpoint provisioning, and access-related workflows.
- Experience managing IT inventory, asset tracking, hardware logistics, and device lifecycle operations.
Nice to have
- Startup or high-growth company experience.
- Experience with office networking, conference rooms, workplace technology, specialized assets, or support-process improvements.
Pay
$150,000- $236,000 (base salary)
Tools
macOS, Windows, Google Workspace, Microsoft 365, Okta, Slack
Model-written summary · the original posting is authoritative