HP
Large Format Mid Volume Latex ATS Manager
$83K–$128K
Alpharetta, Georgia, United States of America · Manager · Full-time · Posted Oct 21, 2026
About the job
Leads HP’s North America technical support organization for Large Format Mid Volume Latex, overseeing support operations, escalations, partner enablement, and cross-functional product and service improvements.
What you'll do
- Lead ATS, remote support, and applications support teams; own their operating model and performance.
- Govern complex customer and partner escalations and turn field issues into corrective actions and product/service feedback.
- Develop technical capability and lead adoption of digital support, automation, knowledge management, and AI-enabled tools.
What they ask for
- Demonstrated people-management experience leading technical support, service delivery, customer support, engineering support, or customer-facing technical organizations.
- Strong experience in remote support, ATS, Applications support, field support, escalation management, or similar technical service environments.
- Experience leading technical operating models and managing complex, high-impact, or executive-visible escalations.
- Ability to influence cross-functional teams and use operational data, customer insights, and service metrics to improve performance.
Nice to have
- Experience with Large Format Mid Volume Latex, applications, graphics, industrial print, or adjacent technical product portfolios.
- Experience in advanced technical support, remote support, field service, channel support, or partner-facing technical functions.
Pay
$83,000 to $127,800 USD annually (base salary)
AI focus
Lead adoption of AI-enabled support tools, along with digital support capabilities and automation, to improve customer experience, agent productivity, and operational efficiency.
Model-written summary · the original posting is authoritative