HP
Technical Support Engineer
$74K–$114K
Spring, Texas, United States of America · Full-time · Posted Oct 12, 2026
- Experience
- 5+ years in technical support or similar roles.
- Education
- Bachelor’s degree in Computer Science, related field, or equivalent experience.
About the job
Provides advanced technical support for HP software, especially DEX and endpoint security solutions, troubleshooting customer issues and coordinating resolutions with engineering teams.
What you'll do
- Troubleshoot customer environments, manage incidents and escalations, and prepare diagnostics before escalation.
- Coordinate technical issues and resolutions between customers and global product and engineering teams.
- Create support documentation and improve support processes and customer experience.
What they ask for
- Professional proficiency in English.
- 5+ years of experience in technical support or similar roles.
- Experience supporting and configuring Microsoft Windows endpoints and endpoint management solutions such as Intune and SCCM.
- Understanding of networking protocols, especially endpoint communication through firewalls and proxy servers.
Nice to have
- Experience with DEX tools such as Nexthink, Omnissa, Tanium, or ControlUp.
- Knowledge of ITSM tools such as Salesforce, ServiceNow, or Jira; experience in global support environments.
Pay
$73,800 to $113,650 USD annually (base salary); additional opportunities for bonus and/or equity, amounts not stated.
Tools
Microsoft Windows, Intune, SCCM, Nexthink, Omnissa, Tanium, ControlUp, ServiceNow
Model-written summary · the original posting is authoritative