HP
Technical Support Representative - ACS/Workstations
Rio Rancho, New Mexico, United States of America · Full-time · Posted Oct 15, 2026
- Experience
- Typically 8+ years of related work experience; remote support, telephone support, technologies and customer environments, or a related field are preferred.
- Education
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
About the job
Independently resolves complex ACS/Workstation hardware and software support issues, guides customers, and leads coordination and process improvement work.
What you'll do
- Resolve complex technical problems and provide product, service, repair, and warranty-related information.
- Proactively guide customers, analyze root causes, and maintain trusted customer relationships.
- Coordinate complex requests, improve processes, and mentor lower-level roles.
What they ask for
- High School Diploma/GED/Higher Secondary education or commensurate work experience or demonstrated competence.
Pay
$24 to $34 per hour (USD; base pay)
Tools
Active Directory, Linux, Microsoft Azure, Microsoft Office 365, Microsoft Windows 10, ServiceNow, Windows Servers, Scripting
Model-written summary · the original posting is authoritative