HP
Telecom Expense Management Lead, Contact Center Services
$93K–$144K
Spring, Texas, United States of America · Full-time · Posted Oct 27, 2026
- Experience
- 7+ years; preferably in IT projects, process improvement, or a related field.
- Education
- Four-year or Graduate Degree in Computer Science, Information Technology, or any other related discipline, or commensurate work experience or demonstrated competence.
About the job
Leads telecom expense and vendor operations for Contact Center services while aligning IT strategies, spending, and service delivery with business needs.
What you'll do
- Oversee telecom billing validation, invoice and dispute management, vendor coordination, and cost optimization.
- Coordinate IT strategies, budgets, forecasts, service levels, and operational issue resolution with internal and external stakeholders.
- Promote standardized IT solutions and best practices, lead complex projects, and provide guidance to lower-level employees.
What they ask for
- Four-year or Graduate Degree in Computer Science, Information Technology, or a related discipline, or commensurate work experience or demonstrated competence.
- 7+ years of work experience, preferably in IT projects, process improvement, or a related field.
Nice to have
- Agile Methodology
- Salesforce
Pay
$93,400 to $143,800 USD annually (base salary); additional pay may be in the form of bonus and/or equity, with no amount stated.
Tools
Agile Methodology, Salesforce, SAP Applications, SQL (Programming Language), Scrum (Software Development)
Model-written summary · the original posting is authoritative