HPE
Critical Account ACE Engineer
$124K–$285K
Houston, Texas, United States of America +1 · Full-time · Posted Oct 26, 2026
- Location
- Houston, Texas, United States of America
Frisco, Texas, United States of America - Experience
- Typically 10–15+ years’ experience.
- Education
- Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience.
About the job
Serves as the senior technical resource for critical-account customers, reviewing network designs and configurations and troubleshooting customer issues with HPE teams.
What you'll do
- Identify sub-optimal designs and misconfigurations, and advise customers on corrective plans.
- Work with customers and engineering escalation teams to diagnose issues and software or hardware defects, remotely or onsite.
- Build trusted relationships with customers and collaborate across HPE.
What they ask for
- Deep understanding of at least one enterprise networking area described in the posting, such as wireless, security, enterprise network design, or WAN/data center design.
- Strong customer troubleshooting history and ability to review configurations and quickly identify issues.
- Excellent written and verbal communication skills; mastery in English and local language.
- Willingness to work as part of a larger team and flexibility to learn additional skillsets.
Nice to have
- Vendor and/or industry certifications.
Pay
USD 123,500 - 285,000 (base salary; annual salary, Texas)
Tools
802.11b, 802.11g, 802.11a, 802.11n, 802.11ac, 802.11ax, IPSec, SSL/TLS
Model-written summary · the original posting is authoritative