HPE
Customer Success Manager
$65K–$150K
All, North Carolina, United States of America · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 5+ years recent Customer Success experience with high touch engagements; 7+ years related experience.
- Education
- A professional degree or equivalent experience; a bachelor’s or master’s degree in computer science, Computer Studies, Information Security (or equivalent combination of education and experience) is also stated.
About the job
Manages customer success and service delivery for assigned accounts, acting as the customer’s main contact for service issues, escalations, and resolution coordination.
What you'll do
- Develops customer success plans, monitors satisfaction, and coordinates service delivery and support teams.
- Manages escalations and outage action plans, keeping customers informed through resolution.
- Conducts quarterly service reviews and analyzes service statistics and trends.
What they ask for
- 5+ years recent experience with Customer Success with high touch engagements.
- A professional degree or equivalent experience and 7+ years related experience.
- Basic knowledge of one or more of the following technologies: Wireless, Networking, Cloud, Customer Success tools.
- Demonstrated Program Management skills and high organizational skills.
Nice to have
- Account management skills.
- PMP certification and ITIL/ITSM certification desired.
Pay
USD 65,200 - 150,500 (base salary)
Tools
Wireless, Networking, Cloud, Customer Success tools, Microsoft Office, ITIL/ITSM
Model-written summary · the original posting is authoritative