HPE
Customer Success Strategy Director
$170K–$412K
Houston, Texas, United States of America +1 · Director · Full-time · Posted Sep 17, 2026
- Location
- Houston, Texas, United States of America
Raleigh, North Carolina
About the job
Defines and leads a global, lifecycle-based Customer Success strategy for Networking Services to improve SaaS adoption, customer value, retention, and growth.
What you'll do
- Create the global Customer Success strategy, multiyear roadmap, and lifecycle framework for Networking Services.
- Develop digital and human engagement approaches using customer data, telemetry, analytics, and automation to improve adoption and identify risks and growth opportunities.
- Align cross-functional teams and establish success measures across customer health, retention, renewals, expansion, and advocacy.
What they ask for
- Leadership experience in Customer Success, customer experience, SaaS, services strategy, or technology services.
- Experience developing global customer lifecycle or Customer Success strategies.
- Strong understanding of SaaS adoption, customer health, recurring revenue, retention, and expansion.
- Experience integrating digital engagement, analytics, automation, and human interactions; proven ability to lead cross-functional transformation and influence senior stakeholders.
Nice to have
- Experience in enterprise networking, cloud, infrastructure, cybersecurity, or technology services.
- Experience with services segmentation, support differentiation, entitlements, or installed-base strategies; familiarity with CRM, Customer Success platforms, digital experience tools, telemetry, analytics, and AI.
Pay
USD 170,000 - 412,500 (base salary; annual, United States of America, North Carolina & Texas)
Tools
CRM, Customer Success platforms, digital experience tools, telemetry, analytics, AI
AI focus
AI is mentioned as a preferred area of familiarity; the role’s stated AI work is not specified.
Model-written summary · the original posting is authoritative