HPE
Digital Engagement Toolset & Methodology Lead
$106K–$243K
Spring, Texas, United States of America +1 · Full-time · Posted Sep 16, 2026
- Location
- Spring, Texas, United States of America
San Jose, California, United States of America - Experience
- Minimum 4 years’ experience in project management, customer success, digital strategy, or enterprise platform management.
- Education
- University Degree or equivalent combination of education & experience.
About the job
Leads the architecture, standardization, and roadmap for digital engagement tools and methods across HPE business functions to improve scalable customer success and lifecycle workflows.
What you'll do
- Define and maintain enterprise digital engagement requirements, roadmap, and platform alignment.
- Coordinate with IT, CRM, tool leads, and business stakeholders to deliver automated releases and align customer engagement strategies.
- Establish governance and create playbooks, templates, journey maps, and adoption resources.
What they ask for
- At least 4 years’ experience in project management, customer success, digital strategy, or enterprise platform management.
- Proven experience managing, designing, or implementing digital engagement strategies and frameworks.
- Experience mapping operational roles, defining business processes, or structuring job methodologies for corporate scalability.
- Ability to work with engineering and IT teams managing customer success applications, CRM platforms, CDPs, or automated renewal engines.
Nice to have
- Certified Customer Success Management (CCSM); PMP, Agile, or Prosci certifications are a plus.
Pay
USD 120,000 - 243,000 in California (base salary); USD 105,500 - 243,000 in Texas (base salary)
Tools
CS Cloud, Renewtrak, CRM platforms, customer data platforms (CDPs)
Model-written summary · the original posting is authoritative