HPE
HPC US Defense District Service Manager, (Clearance TS/SCI with Poly) Maryland
$109K–$251K
All, Maryland, United States of America · Manager · Full-time · Posted Oct 27, 2026
- Experience
- 5–10 or more years of related managerial experience, including direct people leadership.
- Education
- Bachelor’s degree in Engineering, Computer Science, or Business, or equivalent practical experience.
About the job
Leads HPC technical service teams across customer sites, overseeing service delivery, system availability, escalations, customer relationships, and staff development.
What you'll do
- Direct service operations and manage SLA risks, system health, customer escalations, and service metrics.
- Lead and develop site personnel, including staffing, recruitment, coaching, and performance administration.
- Coordinate with customers, site teams, sales, and other stakeholders to improve service delivery and resolve technical issues.
What they ask for
- Active Top Secret/SCI with Full Scope Polygraph clearance; US citizenship required.
- Bachelor’s degree in Engineering, Computer Science, or Business, or equivalent practical experience.
- 5–10 or more years of related managerial experience, including direct people leadership of an HPC field team or equivalent supervision.
- Strong customer focus and written and verbal communication skills.
Nice to have
- Experience in technical customer support or leading customer support teams.
- Maryland residency preferred.
Pay
USD 109,000 - 251,000 (base salary)
Model-written summary · the original posting is authoritative