HPE
Sr. Network Engineer - Juniper Operating Systems (Houston, TX or Westford, MA)
$106K–$243K
Houston, Texas, United States of America +3 · Senior · Full-time · Posted Sep 9, 2026
- Location
- Houston, Texas, United States of America
Westford, Massachusetts, United States of America
All, Texas, United States of America
Boston, Massachusetts - Experience
- Significant experience in advanced networking engineering, escalation engineering, product supportability, technical support, or a related technical customer experience role; no years specified.
- Education
- Bachelor’s degree in Electrical Engineering, Networking, or a related technical discipline.
About the job
Leads efforts to turn Juniper networking customer and support issues into product serviceability improvements, better support workflows, and measurable customer experience gains.
What you'll do
- Analyze support cases, escalations, customer feedback, and product trends to identify systemic problems and prioritize improvements.
- Translate technical pain points into enhancement requests and partner with Product Management, Engineering, Support, and NPI to influence product plans.
- Define metrics and operating forums to track serviceability improvements and their customer and business outcomes.
What they ask for
- Bachelor’s degree in Electrical Engineering, Networking, or a related technical discipline.
- Deep hands-on knowledge of enterprise and service provider networking, including routing, switching, cloud NMS, telemetry, diagnostics, and operational troubleshooting.
- Demonstrated experience with Juniper technologies such as AIOps, Data center, Security, Switching, and Wireless.
- Ability to analyze support data and influence Product Management and Engineering decisions; experience leading cross-functional technical discussions.
Nice to have
- Experience shaping serviceability requirements for new products or major releases; familiarity with Voice of the Customer programs and feedback analysis.
- Experience with Jira, Confluence, case management systems, telemetry or BI tools, or AI-assisted troubleshooting and self-service diagnostics.
Pay
USD 120,000 - 228,000 (base salary, Massachusetts); USD 105,500 - 243,000 (base salary, Texas)
Tools
ACX Series Routers, EX Series, MX Series, PTX Series, QFX Series, Apstra, Junos, Mist
AI focus
The role addresses AI-driven support experiences and aims to enable self-driving network experiences; preferred background includes AI-assisted troubleshooting and self-service diagnostics.
Model-written summary · the original posting is authoritative