HPE
Switching Software Customer Engineering Escalations
$136K–$276K
Roseville, California, United States of America · Full-time · Posted Jul 24, 2026
- Experience
- 6+ years in production switching and data center networking; 3+ years troubleshooting modern data center fabrics and overlays; 6+ years leading high-severity customer incidents or escalations.
About the job
Leads complex, business-critical customer escalations involving switching and data center networking, coordinating technical investigation, customer mitigation, and resolution.
What you'll do
- Own escalation triage and end-to-end technical execution, including root-cause analysis and stabilization.
- Coordinate cross-functional teams and communicate status, risks, and recommendations to customers and internal stakeholders.
- Document post-mortems and feed recurring issues into product, process, and quality improvements.
What they ask for
- 6+ years of hands-on experience in production switching and data center networking environments.
- 3+ years troubleshooting modern data center fabrics and overlays, including EVPN/VXLAN-class designs.
- 6+ years leading high-severity, customer-impacting incidents or escalations.
- Working knowledge of Linux VMs, Visual Studio, Jira/Confluence, Python, and Bash.
Nice to have
- Experience partnering with Engineering, QA, and Product teams on product defects; ability to read code and perform targeted technical analysis.
- Background in customer-facing escalation, site reliability engineering, support engineering, or Tier-4 technical support; experience with post-mortems and quality improvements.
Pay
USD 136,500 - 276,500 (base salary)
Tools
EVPN/VXLAN, Linux VMs, Visual Studio, Jira/Confluence, Python, Bash
Model-written summary · the original posting is authoritative