HPE
Technical Solutions Cons IV
$65K–$150K
Alpharetta, Georgia, United States of America +1 · Full-time · Posted Oct 28, 2026
- Location
- Alpharetta, Georgia, United States of America
Spring, Texas, United States of America - Experience
- 3+ years experience in relevant technologies and customer environments.
- Education
- First Level University degree (technical or non-technical), BA/BS, or equivalent experience.
About the job
Resolves complex customer hardware and software issues, provides technical support and guidance, and helps improve support processes.
What you'll do
- Resolve technical issues and answer service, product, technical, and customer-relations questions for customers and end users.
- Proactively help prevent issues; explain resolutions and take ownership of escalated cases.
- Mentor employees, lead technical action plans, and provide expertise on process improvements and projects.
What they ask for
- Advanced troubleshooting, analytical, and problem-solving skills in technical environments.
- Advanced software and hardware knowledge of computing, storage, and peripheral devices.
- Customer support experience, including phone and remote support, and proficiency with case-management tools.
- Strong written and verbal communication skills in the language to be supported.
Nice to have
- Relevant industry qualification where applicable.
- Knowledge of multiple product lines and the company's products.
Pay
USD 65,200 - 150,500 base salary (annual salary; Georgia & Texas)
Tools
ITIL
Model-written summary · the original posting is authoritative