HPE
Technical Solutions Cons IV
$65K–$150K
Alpharetta, Georgia, United States of America +1 · Full-time · Posted Oct 28, 2026
- Location
- Alpharetta, Georgia, United States of America
Spring, Texas, United States of America - Experience
- 3+ years experience in relevant technologies and customer environments.
- Education
- First Level University degree (technical or non-technical), typically 1-3 year completion beyond High School level, BA/BS or equivalent experience.
About the job
Resolves complex hardware and software issues for customers and end users, provides technical guidance, and contributes expertise to customer support and process improvement.
What you'll do
- Resolve technical issues and respond to service, product, technical, and customer-relations questions; proactively help prevent recurring problems.
- Mentor and guide employees, lead technical action plans, and contribute expertise to process improvements and projects.
- Represent HPE in customer visits and external events, and explain recommended resolutions clearly.
What they ask for
- 3+ years experience in relevant technologies and customer environments.
- Advanced troubleshooting skills, analytical and problem-solving skills, and advanced computing, storage, and peripheral hardware and software knowledge.
- Advanced proficiency with case management databases and tools; experience with phone and remote support.
- Excellent verbal and written communication skills in the language to be supported.
Nice to have
- Relevant industry qualification where applicable.
- Knowledge of multiple product lines and specific training with the company's products.
Pay
USD 65,200 - 150,500 annual base salary
Tools
ITIL, case management databases and tools, computing, storage, peripheral devices
Model-written summary · the original posting is authoritative