Hyro
Engagement Manager (NYC)
$110K–$135K
New York City · Hybrid · Manager · Full-time · Posted Oct 30, 2026
- Experience
- 3+ years in one of the listed roles.
- Visa sponsorship
- Applicants must be currently authorized to work in the United States on a full-time basis.
About the job
Leads enterprise healthcare clients’ post-sale implementations and ongoing success for Hyro’s AI agents, from project kickoff through deployment and long-term account health.
What you'll do
- Manage implementation projects end-to-end, owning timelines, milestones, and resource allocation.
- Serve as clients’ primary contact; maintain relationships, monitor account health, and develop mitigation strategies.
- Coordinate with account managers and technical, product, development, and sales teams to deliver client outcomes and enhancements.
What they ask for
- 3+ years as an Engagement Manager, Implementation Consultant, or Client-Facing Project Manager, managing enterprise delivery projects.
- Strong customer relationship and escalation management skills, including scope changes and executive conversations.
- Experience owning account health metrics and collaborating on account strategy; ability to coordinate with technical teams and discuss complex solutions.
- SaaS experience and strong understanding of project tools such as Jira or Monday.com.
Nice to have
- Experience at a healthtech company or managing health system clients.
Pay
$110K – $135K OTE annually (OTE; base/total-pay breakdown not stated)
Tools
Jira, Monday.com
AI focus
Manage deployment and ongoing success of AI agents, translating their technical capabilities into business outcomes for healthcare clients.
Model-written summary · the original posting is authoritative