Hyro
VP of Account Management
Remote · Remote · Director · Full-time · Posted Oct 30, 2026
- Experience
- 10+ years in enterprise account management, customer success, or strategic sales, including 3+ years leading quota-carrying Account Managers or CSMs selling to healthcare providers.
- Education
- Bachelor's degree or equivalent experience.
- Visa sponsorship
- Applicants must be currently authorized to work in the United States on a full-time basis.
About the job
Leads Hyro’s account management function and owns retention, renewals, and expansion revenue across enterprise health system accounts.
What you'll do
- Build and lead the account management team, including hiring, coaching, playbooks, coverage models, and forecasting processes.
- Own renewals and expansion, strategic customer relationships, account planning, and executive business reviews.
- Coordinate with Sales, Delivery, Product, Marketing, Revenue Operations, and Finance to turn AI outcomes into customer growth.
What they ask for
- 10+ years in enterprise account management, customer success, or strategic sales, including 3+ years leading quota-carrying Account Managers or CSMs selling to healthcare providers.
- Demonstrated ownership of retention or growth targets and experience building structured account-planning processes.
- Proven success selling and expanding B2B SaaS within complex health systems; experience scaling QBRs or executive review programs and building account-management functions.
- Proficiency in Salesforce and customer health-score tooling; bachelor’s degree or equivalent experience.
Nice to have
- Experience with conversational AI, voice AI, or agentic AI; working knowledge of CCaaS, CRM, and EHR ecosystems such as Epic or Oracle Health.
- Familiarity with patient access, patient engagement, contact center operations, or revenue cycle in a health system.
Tools
Salesforce, LAMP, CCaaS, CRM, EHR, Epic, Oracle Health
AI focus
Translate production AI agent performance—including containment, adoption, and conversation quality—into renewal and expansion opportunities.
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