Hyundai Motor America
Senior Manager, Customer Experience Strategy & Platforms
$115K–$164K
Fountain Valley, CA · Manager · Full-time · Posted Oct 16, 2026
- Experience
- Eight or more years in customer experience, CRM, digital transformation, and/or customer care.
- Education
- Bachelor’s degree; master’s degree a plus.
About the job
Leads the strategy and evolution of Hyundai and Genesis’s North American Salesforce-based customer experience platform, Connex, to improve customer experiences and enable business transformation.
What you'll do
- Set Connex strategy, roadmap, governance, prioritization, and operating model; drive adoption and customer experience improvements.
- Oversee platform demand and delivery, from discovery and requirements through release, launch, and evaluation; coordinate cross-functional teams and partners.
- Advance AI, automation, and customer data capabilities while monitoring platform performance, risk, budgets, contracts, and benefits.
What they ask for
- Bachelor’s degree.
- Eight or more years of experience in customer experience, CRM, digital transformation, and/or customer care.
- Experience leading a Salesforce-based enterprise platform, with emphasis on Service and Marketing Clouds.
- Experience leading complex cross-functional programs involving business and technology teams, global and regional stakeholders, and external partners.
Nice to have
- Master’s degree; supervisory experience.
- Salesforce certifications (particularly Service Cloud); PMP, Agile, product management, or change management certification.
Pay
$114,800 - $164,000 USD annual base salary
Tools
Salesforce, Service Cloud, Marketing Cloud, Tableau, Microsoft 365, CoPilot, Agile
AI focus
Identify and advance AI and agentic solutions, automation, conversational communications, and customer data capabilities; apply these to customer or employee experience use cases, considering privacy, security, and governance.
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