i360technologies
Lead Analyst FSMS 2
Chesapeake, VA +1 · Full-time · Posted Jun 24, 2026
- Location
- Chesapeake, VA
Chesapeake, Virginia, United States - Experience
- Minimum 6 years of related experience; significant time in advanced application support or functional/technical issue resolution.
- Education
- Bachelor's degree.
- Visa sponsorship
- U.S. Citizenship or Permanent Residency required; no visa sponsorship available.
About the job
Leads Tier 2 support for Oracle Federal Financials, resolving escalated issues and managing the team’s incidents, backlog, and client reporting.
What you'll do
- Lead resolution of complex financial-system issues and coordinate Tier 2 team operations.
- Manage incidents in ServiceNow, including documentation, backlog, priority reporting, and access approvals.
- Analyze escalations, support audits, and coordinate with client and program stakeholders.
What they ask for
- Bachelor's degree.
- Minimum 6 years of related experience, including significant advanced application support or functional/technical issue resolution.
- Demonstrated experience leading escalation management and a support team.
- Experience with ServiceNow or a similar ITSM platform, including assignment-group queues, backlog, and reporting.
Nice to have
- Familiarity with federal financial management environments and shared service operations.
- ITIL certification or formal service management training.
Tools
Oracle Federal Financials, ServiceNow
Model-written summary · the original posting is authoritative