i360technologies
Lead EBS Federal Financials Analyst 1
Chesapeake, VA +1 · Full-time · Posted Jun 25, 2026
- Location
- Chesapeake, VA
Chesapeake, Virginia, United States - Experience
- Minimum 6 years of related experience; significant time leading help desk or application support operations.
- Education
- Bachelor's degree.
- Visa sponsorship
- U.S. Citizenship or Permanent Residency required; no visa sponsorship available.
About the job
Leads centralized Tier 1 support for a shared Oracle Federal Financials help desk, overseeing the team, user accounts, ticket service levels, reporting, and escalations.
What you'll do
- Lead help desk operations, ticket triage and escalation, and user account administration.
- Maintain ticket documentation and service levels, and produce recurring reports from ServiceNow.
- Lead testing of Tier 1 support applications and coordinate with Tier 2, program leads, and the client.
What they ask for
- Bachelor's degree.
- Minimum 6 years of related experience, with significant time leading help desk or application support operations.
- Experience managing ticket queues, service levels, and a support team; experience with ServiceNow or similar ITSM platform and user account administration.
- Ability to pass a federal background investigation, obtain client site access, and obtain and maintain a federal Public Trust (suitability) clearance.
Nice to have
- Experience supporting Oracle Federal Financials users.
- Familiarity with federal financial management environments and shared service operations; ITIL certification or formal service management training.
Tools
ServiceNow, ALM, FSMS, Oracle Federal Financials
Model-written summary · the original posting is authoritative