i360technologies
Sr EBS Analyst | Master Data Lead
Chesapeake, VA +1 · Senior · Full-time · Posted Jun 24, 2026
- Location
- Chesapeake, VA
Chesapeake, Virginia, United States - Experience
- Minimum 6 years of related experience, with significant time leading help desk or application support operations.
- Education
- Bachelor's degree.
- Visa sponsorship
- U.S. Citizenship or Permanent Residency required; no visa sponsorship available.
About the job
Leads centralized Tier 1 user and application support for a shared-service Oracle Federal Financials help desk, overseeing the team, account administration, ticket quality, service levels, and reporting.
What you'll do
- Lead help desk support and oversee incident triage, research, and escalation.
- Manage user accounts and ensure ticket documentation and service-level requirements are met.
- Produce recurring reports, lead testing of Tier 1 support applications, and support audits and process improvements.
What they ask for
- Bachelor's degree.
- At least 6 years of related experience, including significant time leading help desk or application support operations.
- Demonstrated experience managing ticket queues, service levels, and a support team.
- Experience with ServiceNow or a similar ITSM platform and user account administration; ability to obtain and maintain a federal Public Trust clearance and pass a federal background investigation.
Nice to have
- Experience supporting Oracle Federal Financials users.
- Familiarity with federal financial management and shared-service operations; ITIL certification or formal service management training.
Tools
ServiceNow, ALM, FSMS
Model-written summary · the original posting is authoritative