iCapital Network
Service Desk Engineer - Associate
$70K–$85K
Salt Lake City, Utah, United States · Full-time · Posted Oct 9, 2026
- Experience
- 3+ years in each of the listed technical support, Microsoft cloud technology, and desktop technology areas.
About the job
Provides hands-on technical support to employees, resolving corporate technology issues and helping deploy and maintain systems, applications, and devices.
What you'll do
- Troubleshoot and resolve end-user issues involving applications, computer systems, peripherals, and devices; provide after-hours support.
- Provision and deprovision user access, prepare hardware and software for new employees, and assist with testing and deployment.
- Investigate application issues, document incidents and tasks, and recommend potential solutions.
What they ask for
- 3+ years of recent end-user technical support experience.
- 3+ years of experience with Microsoft cloud-related technologies (O365, OneDrive, Exchange).
- 3+ years of experience with desktop technologies (Windows, MS Office).
- Familiarity and experience with VDI environments.
Nice to have
- PowerShell, Mac OSX, and/or A/V systems experience.
- ServiceNow experience.
Pay
$70,000 to $85,000 (base salary)
Tools
O365, OneDrive, Exchange, Windows, MS Office, VDI, PowerShell, ServiceNow
Model-written summary · the original posting is authoritative