iCapital Network
Tier 1 Production Support Analyst - Analyst
$60K–$75K
Colorado Springs, Colorado, United States +1 · Full-time · Posted Oct 7, 2026
- Location
- Colorado Springs, Colorado, United States
Des Moines, Iowa, United States - Experience
- 1–3 years’ experience in the technology industry.
About the job
Provides front-line technical and client support for iCapital’s annuities eApplication platform, troubleshooting issues, resolving tickets, and coordinating escalations.
What you'll do
- Respond to client inquiries and resolve software support requests in a timely, professional manner.
- Identify critical issues and coordinate with cross-functional teams to escalate and resolve them.
- Contribute to standardized workflows, best practices, and process improvements.
What they ask for
- Experience providing direct end-user support for software, including custom-built software or a SaaS platform.
- Experience with an online ticketing system and support.
- Experience creating user documentation.
Nice to have
- Jira experience.
- Experience with Jira Confluence, SharePoint, or in the insurance industry.
Pay
$60,000 to $75,000 USD base salary
Tools
Jira, Jira Confluence, SharePoint
Model-written summary · the original posting is authoritative