iCapital Network
Tier 1 Production Support Analyst - Analyst
$60K–$75K
Des Moines, Iowa, United States +1 · Full-time · Posted Oct 27, 2026
- Location
- Des Moines, Iowa, United States
Colorado Springs, Colorado, United States - Experience
- 1–3 years’ experience in the technology industry.
About the job
Provides front-line technical and client support for iCapital’s annuities eApplication platform, resolving inquiries and system issues and coordinating escalations.
What you'll do
- Respond to client support requests and resolve tickets within response-time and service expectations.
- Identify critical issues and coordinate escalation and resolution with cross-functional teams.
- Contribute to standardized workflows, best practices, documentation, and process improvements.
What they ask for
- Experience providing direct end-user support for software, either custom-built or SaaS.
- Experience with online ticketing systems and support.
- Experience creating user documentation.
Nice to have
- Jira; Jira Confluence; SharePoint.
- Experience in the insurance industry.
Pay
$60,000 to $75,000 USD base salary
Tools
Jira, Jira Confluence, SharePoint
Model-written summary · the original posting is authoritative