ICON Build
Senior Customer Success Manager
Austin, Texas, United States · Manager · Full-time · Posted Aug 5, 2026
- Experience
- 8+ years in customer-facing roles, account coordination, project coordination, or operations support.
- Education
- Bachelor's degree in Business, Operations, Engineering, Architecture or a related field.
About the job
Owns Titan customer relationships from onboarding through active 3D construction printing projects while coordinating internal teams and building scalable customer success processes.
What you'll do
- Manage customer communications, onboarding, account tracking, and proactive resolution of project risks.
- Coordinate handoffs and status updates across internal teams, maintaining accurate customer journey and commitment records.
- Use AI tools and create dashboards, customer assets, documentation, and templates to scale Customer Success operations.
What they ask for
- Bachelor's degree in Business, Operations, Engineering, Architecture, or a related field.
- 8+ years of experience in customer-facing roles, account coordination, project coordination, or operations support.
- Proficiency with CRM tools and/or project management platforms, and ability to build and maintain structured tracking systems.
- Willingness to travel to customer locations for initial site scoping or on-site meetings.
Nice to have
- Experience supporting customer success or account management in hardware, construction technology, or capital equipment.
- Familiarity with construction project stages; experience with Palantir Foundry or comparable platforms.
Tools
HubSpot, Asana, Monday.com, Jira, Notion, Palantir Foundry
AI focus
Use AI tools to organize customer data at scale, surface patterns, and automate routine tracking.
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