impact.com
Lead Technical Services Engineer
$95K–$120K
Columbus, OH +1 · Full-time · Posted Mar 13, 2026
- Location
- Columbus, OH
Columbus, Ohio, United States - Experience
- Approximately 8 years of relevant experience, or an equivalent combination of education and practical experience.
- Education
- Bachelor’s degree in a technical discipline, or an equivalent combination of education and practical experience.
About the job
Leads enterprise client integrations and complex technical escalations while mentoring the services team and improving platform reliability and support practices.
What you'll do
- Lead complex enterprise integrations, design technical solutions, and document implementation guidance.
- Resolve high-priority escalations and drive preventive measures, scalable solutions, and process improvements.
- Serve as a technical liaison across clients, Product, and Engineering; mentor TSEs and lead internal training.
What they ask for
- Deep domain knowledge of digital marketing, SaaS platforms, and customer-facing technical support or services.
- Experience as a technical lead, mentor, or senior escalation point in a support or services team.
- Expert-level proficiency with HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
- Ability to analyze logs, data, and system behavior, troubleshoot complex issues, and write and optimize advanced SQL queries.
Pay
USD $95,000 - $120,000 per year base salary; additional 5% variable annual bonus (amount not specified)
Tools
HTML, CSS, JavaScript, SQL, REST APIs, FTP
Model-written summary · the original posting is authoritative