impact.com
Senior Business Operations
$100K–$110K
New York City +1 · Senior · Full-time · Posted Jul 24, 2026
- Location
- New York City
New York, New York, United States - Experience
- 5+ years preferred in strategic process design, business operations, process improvement, business strategy, data governance, business architecture, or revenue/sales operations.
About the job
Leads strategic data and process design across the organization, translating business goals into scalable workflows, governance, and operational improvements without hands-on system configuration.
What you'll do
- Assess data processes and workflows, identify gaps and root causes, and design improvements and standard operating procedures.
- Translate organizational goals into data strategies, roadmaps, project plans, and governance policies.
- Coordinate cross-functional adoption of data standards and processes, including stakeholder training and risk oversight.
What they ask for
- Demonstrated ability to analyze operational data and translate insights into business improvements.
- Experience translating complex business requirements into prioritized action plans and measurable outcomes.
- Strong stakeholder communication and facilitation skills across business and technical teams.
- Experience leading process rollouts and governance initiatives from design through adoption.
Nice to have
- Experience partnering with technical teams on functional requirements without hands-on configuration.
- Experience working in complex, multi-system environments and connecting disparate information sources.
Pay
$100,000.00 - $110,000.00 per year (base salary); 5% variable annual bonus (additional pay)
Tools
Salesforce, Freshdesk, Jira, CRM
Model-written summary · the original posting is authoritative