incident.io
Enterprise Customer Success Manager
$160K–$200K
San Francisco · Hybrid · Manager · Full-time · Posted Aug 18, 2026
About the job
Manages complex enterprise customer accounts, driving onboarding, adoption, retention, expansion, and long-term value from incident.io.
What you'll do
- Lead enterprise onboarding, integration, and training to build adoption.
- Develop strategic customer relationships, address challenges, and support retention and continuous improvement.
- Identify expansion opportunities and share customer insights internally to align teams and improve the product.
What they ask for
- Experience carrying a book of enterprise accounts.
- Experience selling to or supporting technical customers, such as engineering teams or developer-tool users.
- Experience running onboarding for organizations where adoption had to be built team by team.
- Commercial instincts, including identifying expansion opportunities and early risk signals.
Nice to have
- None stated.
Pay
$160K – $200K (base salary; currency not stated)
AI focus
The role involves AI-assisted workflows; the company also expects employees to use AI.
Model-written summary · the original posting is authoritative