incident.io
Expansion Account Manager
$210K–$250K
San Francisco · Hybrid · Manager · Full-time · Posted Sep 17, 2026
About the job
Own relationships with commercial customers, retaining them and growing accounts through renewals and expansion.
What you'll do
- Manage a book of commercial customers end to end, identifying account growth opportunities and handling renewals.
- Work with Customer Success and the wider GTM team, involving Sales and Product as needed.
- Use AI to build account plans, identify expansion signals, and draft outreach; test and improve AI workflows.
What they ask for
- Prior experience in account-management expansion and renewal conversations.
- Ability to handle pushback and persist through difficult deals.
- Interest in AI tooling and improving workflows.
- Revenue-focused, comfortable shaping a playbook in a startup environment.
Pay
$210K – $250K (base salary)
Tools
AI
AI focus
Use AI to build account plans faster, detect expansion signals, and draft outreach; test workflows and help improve the company's AI use.
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