incident.io
Technical Support Engineer
$150K–$200K
San Francisco · Full-time · Posted Sep 10, 2026
- Experience
- Proven experience in a similar role; no years specified.
About the job
Provides technical customer support, resolves product and integration issues, and communicates customer feedback to Product and Engineering.
What you'll do
- Answer inbound support questions over Slack and Pylon, delivering a strong customer experience.
- Troubleshoot customer issues with Customer Success and Engineering, including debugging integrations, writing custom scripts, and using the API.
- Capture product feedback and feature requests, and improve technical support processes.
What they ask for
- Proven experience in a similar role.
- Ability to write code and handle technical challenges.
- Ability to explain complex technical information clearly and simply.
- Interest in understanding products and how their components interact.
Nice to have
- Experience at a SaaS company.
- Some experience with monitoring and on-call systems.
Pay
$150K – $200K USD base salary
Tools
Slack, Pylon, API
Model-written summary · the original posting is authoritative