incident.io
Technical Support Engineer
$150K–$200K
New York · Hybrid · Full-time · Posted Oct 7, 2026
- Experience
- Proven experience in a similar role; no years specified.
About the job
Provides technical customer support, resolves product and integration issues, and relays customer feedback to Product and Engineering.
What you'll do
- Answer inbound support questions over Slack and Pylon, providing a strong customer experience.
- Troubleshoot customer technical challenges, including debugging integrations, writing custom scripts, and working with the API alongside Engineering and Customer Success Managers.
- Capture product feedback and feature requests, and help expand technical support processes.
What they ask for
- Proven experience in a similar role.
- Ability to write code and tackle technical challenges.
- Ability to explain complex technical information clearly and simply.
- Experience with monitoring and on-call systems is mentioned as part of the desired background.
Nice to have
- Experience at a SaaS company.
- Some experience with monitoring and on-call systems.
Pay
$150K – $200K (base salary)
Tools
Slack, Pylon, API
Model-written summary · the original posting is authoritative