Infinitus
Product Manager, Payor Agents
San Francisco Office · Hybrid · Manager · Full-time · Posted Oct 21, 2026
- Experience
- 5+ years of product management experience.
- Visa sponsorship
- Applicants must be authorized to work in the US without employer sponsorship.
About the job
Leads the strategy, roadmap, and execution of AI agents that obtain specialty therapy coverage, cost, and approval information from payors and PBMs.
What you'll do
- Analyze task data and customer feedback to prioritize product improvements and diagnose success or failure.
- Define routing, fallback, and escalation logic across digital, automated-call, and live channels; measure outcomes.
- Write product specifications and partner with engineering, customers, operations, and cross-functional teams through delivery and launch.
What they ask for
- 5+ years of product management experience, including product or product-line ownership and a record of setting strategy and delivering results.
- Experience in healthcare, ideally payor, pharmacy benefit, specialty pharma, or patient support workflows.
- Fluency with data, including defining metrics and building or owning dashboards.
- Experience with integrations, data partnerships, or platform products.
Nice to have
- Ability to design workflows combining software, AI, and human operations.
- Experience operating in regulated, safety-first environments where accuracy and compliance are critical.
AI focus
Owns AI agents that interact with payors and PBMs to retrieve coverage, patient cost, and approval information, choosing among digital connections, automated calls, live conversations, and human escalation.
Model-written summary · the original posting is authoritative