Innodata
Content Evaluator – Bilingual (French and English)- Flexible Hours
Remote - United States +1 · Remote · Full-time · Posted Sep 11, 2026
- Location
- Remote - United States
ISL - Remote - US
About the job
Evaluate and benchmark AI-generated customer support interactions in French and English against detailed rubrics and authoritative business sources.
What you'll do
- Review and score AI responses across dimensions such as accuracy, compliance, tone, and handoff.
- Verify informational and transactional customer queries against FAQs, product catalogs, and standard operating procedures.
- Take part in dual reviews and calibration audits to support consistent evaluation quality.
What they ask for
- Exceptional written English proficiency.
- Exceptional written French proficiency.
- Ability to follow complex evaluation guidelines, logic trees, and technical rubrics precisely.
- Comfort using web-based tools and labeling interfaces.
Nice to have
- Prior customer service experience in call centers, retail, or customer communications via email, chat, or phone.
AI focus
Human evaluation and benchmarking of AI customer support model responses.
Model-written summary · the original posting is authoritative