Innodata
Content Evaluator – Bilingual (Vietnamese and English)- Flexible Hours
Remote - United States +1 · Remote · Full-time · Posted Aug 26, 2026
- Location
- Remote - United States
ISL - Remote - US
About the job
Evaluate and benchmark AI-generated customer support interactions on Instagram, WhatsApp, and Messenger using business knowledge bases and detailed rubrics.
What you'll do
- Review and score AI responses across quality dimensions such as faithfulness, hallucination, compliance, tone, and handoff.
- Verify informational and transactional customer queries against authoritative business sources.
- Participate in dual reviews and calibration audits to support consistent evaluation standards.
What they ask for
- Exceptional written English proficiency, including tone, grammar, and nuance.
- Exceptional written Vietnamese proficiency, including tone, grammar, and nuance.
- Ability to follow complex evaluation guidelines, logic trees, and technical rubrics precisely.
- Comfort using web-based tools and labeling interfaces.
Nice to have
- Prior customer service experience in call centers, retail, or customer communications via email, chat, or phone is highly prioritized.
Pay
Up to $20 USD/hour, hourly salary
Tools
Instagram, WhatsApp, Messenger
AI focus
Human evaluation and benchmarking of AI-generated customer support responses.
Model-written summary · the original posting is authoritative