Inspiren
Clinical Success Director
$175K–$185K
Remote, United States · Remote · Director · Full-time · Posted Oct 7, 2026
- Experience
- 7+ years of experience in customer success, account management, or enterprise client-facing roles in a SaaS or healthtech environment.
About the job
Own strategic relationships with senior living operators, driving product adoption, measurable ROI, renewals, and account expansion.
What you'll do
- Lead executive relationships and business reviews, using data to demonstrate outcomes and support renewals.
- Identify and close expansion opportunities in partnership with Sales; manage account plans and adoption.
- Mentor customer success colleagues and coordinate with Sales, Product, and the CCOE to address client needs.
What they ask for
- Experience in a fast-moving, high-growth environment and comfort working with ambiguity.
- Commercial ownership of revenue, renewals, and expansion, with accountability for NDR.
- Ability to manage complex, multi-stakeholder relationships and lead data-informed executive business reviews.
- 7+ years of experience in customer success, account management, or enterprise client-facing roles in a SaaS or healthtech environment.
Nice to have
- Clinical credential or meaningful clinical experience.
- Senior living or post-acute experience.
Pay
$175K – $185K (base salary; the posting does not specify whether this range is base salary or total pay)
Tools
SaaS
AI focus
Access to leading AI tools and company-wide training to support more efficient work and skill development; no specific AI product-development work is described.
Model-written summary · the original posting is authoritative